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Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQs) page. Here you will find: If you have a question that isn’t answered here, please contact us.
We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google or Instagram Being a registered user, one can avail several benefits that are favourable :
1. Updates on what is the latest in store.
2. Save your address and view order status.
3. Make and manage your returns and exchange from your account
4. Save shipping details.
5. Get special promotional codes/reward points.
Register simply by setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google on Instagram.
If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
Login to your account and click on ‘My Account’ to change your personal details or shipping address.
Once we have received your oder, you will receive an email confirmation and a text message stating that your order has been placed successfully.
Once your order has been shipped, we will send you a tracking number through email and SMS. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
We shall not be able to process the cancellation if the order/orders are processed. Shop Credit will be provided against the cancellation of an order.
You can read up on our refund policies in the refund, return and cancellation section on our website.
No, you can only make an order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.
You can read up on our policies in the refund, return and cancellation section on our website.
We may accept returns for Shop Credit only. For this purpose, we must receive the merchandise within 5 days from the date of delivery.
If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email at [email protected] with a photograph of the garment. We will return it to you with the correct item/ garment size.